Services / Support & Managed Services
SLA-backed ERPNext support that does not disappear after go-live
Go-live is the start, not the finish. We provide SLA-backed support, disciplined version upgrades, performance tuning, and a steady stream of enhancements as your business grows.
What long-term support actually covers
Support is the fifth and permanent phase of our Understand, Design, Engineer, Govern, Support methodology, not an afterthought. Response times are matched to severity and tracked, not promised and forgotten.
Our portfolio runs a mix of Frappe v15 and v16 today, with v16 as the strategic target. We plan and run your upgrade path deliberately, with patches and migrations tested before they touch production.
Query and index tuning, background-job and cache optimisation, and ongoing monitoring so the system stays fast as your data and user count grow.
Scheduled backups with off-site retention, disaster-recovery drills, and ongoing security hardening: RBAC review, 2FA, and dependency updates on a schedule, not only after an incident.
Quarterly business reviews that surface new automation opportunities. Insights v3.0 is a live example inside our own portfolio: a base platform we kept extending long after the first release, not a project we shipped once and left.
A single governed data estate across every CoaleTech application and the Frappe suite, supported by the same team that engineered it.
Need a dependable ERP partner?
Let's scope an SLA and managed-services plan around your estate and your roadmap.