Privacy Policy

Effective Date: January 1, 2026

1. Information We Collect

We collect account information (name, email, company), usage data, and billing information. We do not collect or store customer data processed through the platform unless explicitly authorized for support purposes.

2. How We Use Your Information

Your information is used to provide and improve our services, process payments, send account notifications, and comply with legal obligations.

3. Data Security

We employ industry-standard encryption (AES-256 at rest, TLS 1.3 in transit), access controls, and regular security audits. Our infrastructure is SOC 2 Type II and ISO 27001 certified.

4. Data Retention

Account data is retained as long as your account is active. Upon deletion, data is purged within 90 days except where legal obligations require longer retention.

5. Your Rights

You have the right to access, correct, delete, and export your personal data. Contact sales@coale.tech to exercise these rights.

6. Third-Party Services

We use subprocessors for payment processing, analytics, and customer support. All subprocessors are bound by data processing agreements with equivalent privacy protections.

7. Cookies

We use essential cookies for platform functionality and analytics cookies to improve user experience. You can manage cookie preferences in your browser settings.

8. Contact Us

For privacy-related inquiries, contact sales@coale.tech or CoaleTech Data Protection Officer, Nairobi, Kenya.