Coale-Hoteli — Hotel Management on ERPNext
Hotel and restaurant operations platform
Full-featured hospitality management system for hotel reservations, restaurant POS, housekeeping, banquet events, and daily operations. Handles room assignments, kitchen production, and guest billing from a single platform.
What's inside
Room & Reservation Management
Room types, rate plans, guest profiles, key cards, and reservation invoicing for seamless front-desk operations.
Restaurant POS
Kitchen orders with section-based routing, table management, waiter assignments, and bill splitting for F&B operations.
Housekeeping
Automated task scheduling, zone management, supply tracking, and cleaning verification reminders for spotless operations.
Banquet & Events
Hall booking with blackout dates, event services, day-by-day scheduling, and facility management for conferences and celebrations.
Kitchen Production
Auto-start production from invoices, stock entry management, and material requests to keep the kitchen running efficiently.
Daily Operations
Shift handover notes, nightly reports at 11 PM, petty cash management, and staff transactions for full operational control.
Coale-POS
Coale-Payments
Coale-Tax
How businesses use Coale-Hoteli
Boutique Hotels
Small to mid-size hotels across Nairobi, Mombasa, and Kisumu use Coale-Hoteli to manage reservations, front-desk check-ins, and guest billing from a single dashboard without expensive legacy PMS software.
- • Room type and rate plan management
- • Guest profile with stay history
- • Automated nightly reports at 11 PM
Safari Lodges
Remote safari lodges in the Mara and Amboseli need a system that works with limited connectivity. Coale-Hoteli handles reservations, housekeeping, and kitchen production planning even in off-grid locations.
- • Housekeeping zone management for scattered units
- • Kitchen production from booking forecasts
- • Shift handover notes for rotating staff
Restaurant Chains
Multi-outlet restaurant groups use the restaurant POS module with section-based kitchen routing. Orders flow to the right station -- grills, cold kitchen, bar -- and waiters track table status in real time.
- • Kitchen order routing by section
- • Table management and waiter assignments
- • Bill splitting and charge-to-room options
Serviced Apartments
Serviced apartment operators manage long-stay guests with monthly billing cycles, key card access, and maintenance requests. Coale-Hoteli tracks occupancy, invoicing, and petty cash across all units.
- • Long-stay billing with auto-repeat invoices
- • Key card and access management
- • Petty cash and staff transaction tracking
Works with the CoaleTech ecosystem
Connect with other products for a unified business platform.
Coale-POS
Extend restaurant POS with retail shop sales for hotel gift shops and sundry stores.
Coale-Payments
Accept M-Pesa, card, and cash for room bills, restaurant tabs, and event deposits.
Coale-Tax
Auto-report all hotel invoices to KRA eTIMS for seamless tax compliance.
Coale-Insights
Build dashboards on occupancy rates, RevPAR, F&B revenue, and guest satisfaction trends.
Frequently asked questions
Can Coale-Hoteli manage both hotel rooms and restaurant operations?
Yes. Coale-Hoteli is a unified hospitality platform covering room reservations, front-desk operations, restaurant POS with kitchen order routing, housekeeping, banquet events, and daily operational reporting -- all from a single system.
Does Coale-Hoteli support M-Pesa payments for guest billing?
Through the Coale-Payments integration, guests can settle room bills, restaurant tabs, and event deposits via M-Pesa, card, or cash. All payments reconcile automatically in your ERPNext accounting ledger.
How does the housekeeping module work?
The housekeeping module automates task scheduling by zone, tracks cleaning supply usage, assigns staff to rooms, and sends verification reminders. Managers get a real-time dashboard of room readiness across all floors.
Can I manage banquet halls and conference events?
Yes. Coale-Hoteli includes hall booking with blackout dates, event service packages, day-by-day scheduling, and facility management. It handles everything from small boardroom meetings to large wedding receptions.
Is Coale-Hoteli compliant with KRA eTIMS for hotel receipts?
When paired with Coale-Tax, all invoices generated by Coale-Hoteli are automatically reported to KRA via eTIMS. This covers room charges, restaurant bills, and event invoices for full tax compliance.
Ready to get started with Coale-Hoteli?
Run your hotel, restaurant, and events from one platform built for African hospitality.