POS System for Retail Shops in Kenya
A complete point-of-sale solution built for Kenyan retail -- offline-first, M-Pesa integrated, eTIMS compliant, and backed by the full power of ERPNext.
Retail challenges Kenyan shops face daily
Unreliable Internet
Power outages and internet drops are a daily reality for Kenyan retailers. Cloud-only POS systems grind to a halt, leaving cashiers unable to process sales. Your busiest hour should not be dictated by your ISP's uptime.
M-Pesa Reconciliation Chaos
Customers pay via M-Pesa, but matching those payments to specific sales requires manual checking against the Safaricom statement. For shops processing 100+ M-Pesa transactions daily, this takes hours and errors are inevitable.
eTIMS Compliance Burden
KRA's eTIMS mandate requires every sale to generate an electronic tax invoice submitted in real time. Retailers using basic POS systems or cash registers must manually create eTIMS invoices -- doubling the work at checkout.
Stock Visibility Across Stores
Multi-store retailers struggle to know what is in stock at each location. A customer at your Westlands branch asks for a product that is available in Mombasa Road, but the cashier has no way to check. Lost sales and frustrated customers follow.
How Coale-POS solves each challenge
Offline-First Architecture
Coale-POS stores all product data, pricing, and transaction history locally. When the internet drops, your cashiers keep selling. Transactions queue locally and sync automatically when connectivity returns. Your revenue does not depend on your internet connection.
Integrated M-Pesa Payments
Through Coale-Payments, the cashier selects M-Pesa as the payment method and triggers an STK push to the customer's phone. The payment is confirmed, matched to the sale, and recorded in ERPNext -- all within seconds. End-of-day reconciliation becomes a one-click verification instead of hours of manual matching.
Automatic eTIMS Submission
Every POS sale automatically generates a KRA-compliant tax invoice through Coale-Tax. The eTIMS Control Unit number, QR code, and submission confirmation are all handled behind the scenes. Your receipts are compliant, your records are complete, and your cashiers do not need to think about tax compliance.
Real-Time Multi-Store Inventory
Because Coale-POS runs on ERPNext, every stock movement is tracked across all locations in real time. A cashier in Westlands can check availability at any branch, transfer stock between locations with a click, and manage inter-store replenishment orders. Centralised purchasing ensures you buy at the best prices while distributing stock where it is needed most.
Everything a Kenyan retailer needs
Barcode Scanning
USB and Bluetooth barcode scanner support for fast item lookup and checkout.
Receipt Printing
58mm and 80mm thermal printer support with customisable receipt templates.
Shift Management
Opening and closing entries with expected vs actual cash counts for accountability.
Customer Loyalty
Track repeat customers, offer discounts, and build loyalty programmes.
Returns & Exchanges
Process returns against original receipts with automatic stock adjustment.
Sales Analytics
Hourly, daily, and weekly sales reports by item, category, cashier, or location.
Kimzone Supermarket
Kimzone Supermarket deployed Coale-POS across multiple branches in Kenya, achieving real-time inventory visibility, automated M-Pesa reconciliation, and full eTIMS compliance from day one. Manual reconciliation time dropped from 3 hours to 15 minutes daily.
View our workFrequently asked questions
Does Coale-POS work offline?
Yes. Coale-POS is built offline-first. Transactions are stored locally and synced to ERPNext when connectivity is restored. This is critical for retail environments in Kenya where internet outages are common.
Can I accept M-Pesa payments at the point of sale?
Yes. Through Coale-Payments integration, your cashiers can trigger M-Pesa STK push payments directly from the POS interface. The customer receives a payment prompt on their phone, confirms with their PIN, and the sale is complete in seconds.
Is Coale-POS compliant with KRA eTIMS?
Yes. With Coale-Tax integration, every POS sale generates an eTIMS-compliant tax invoice that is automatically submitted to KRA. QR codes are printed on receipts for verification.
Can I manage multiple store locations?
Absolutely. Coale-POS supports multi-store management with centralised inventory, per-location pricing, and consolidated reporting. Each store can operate independently even during network outages.
What hardware do I need?
Coale-POS runs in any modern web browser, so you can use a tablet, laptop, or dedicated POS terminal. For receipt printing, we support standard thermal printers (58mm and 80mm). Barcode scanners connect via USB or Bluetooth.
Ready to modernise your retail operations?
Get a POS system built for Kenyan retail realities -- offline operation, M-Pesa payments, and tax compliance out of the box.