Success Metrics & KPIs

We measure what matters so every phase stays accountable.

98%
On-Time Delivery
Milestones locked before kickoff
±5%
Budget Adherence
Forecasted vs. actual tracked weekly
<2%
Defect Rate
Post-launch defects on production
>90%
User Satisfaction
Adoption and CSAT from user pilots
6mo
ROI Achievement
Average payback from go-live
40%
Risk Reduction
Through transparent RAID tracking
Process

The 5-step overview

Each phase builds momentum and locks scope, budget, and quality checks before moving forward.

1

Discovery & Requirements Analysis

Duration: 2-4 weeks Risk scan + RAID log

We map goals, constraints, and stakeholders to create a clear problem statement and approval-ready scope.

  • Comprehensive business analysis and stakeholder interviews
  • Current system assessment and gap identification
  • Technical requirements gathering and validation
  • Risk assessment and mitigation planning
  • Project roadmap and timeline definition
2

Solution Design & Architecture

Duration: 3-5 weeks Architecture reviews

Translating requirements into scalable blueprints with clear data models, integrations, and acceptance criteria.

  • System architecture design and technology selection
  • Database design and data modeling
  • Integration planning and API specifications
  • Security framework and compliance mapping
  • Performance optimization strategies
3

Development & Configuration

Duration: 8-16 weeks Weekly demos

Agile delivery with sprint reviews, CI/CD, and early validation to reduce rework.

  • Agile development with regular sprint reviews
  • Custom module development and configuration
  • Third-party integrations and API development
  • Code reviews and quality assurance
  • Regular stakeholder demos and feedback
4

Testing & Quality Assurance

Duration: 4-6 weeks QA gates

Multi-layered QA to validate performance, security, and user acceptance before hand-off.

  • Comprehensive functional and integration testing
  • Performance testing and load optimization
  • Security testing and vulnerability assessment
  • User acceptance testing coordination
  • Bug tracking and resolution management
5

Deployment & Go-Live Support

Duration: 2-4 weeks Hypercare support

Cutover with training, monitoring, and post-launch optimization so your teams are confident on day one.

  • Production deployment and environment setup
  • Data migration and system cutover
  • User training and documentation delivery
  • Go-live support and monitoring
  • Post-launch optimization and maintenance

Why This Process Works

1

Proven methodology

250+ launches shaped this playbook—tight feedback loops, RAID tracking, and stakeholder alignment built in.

2

Quality at every gate

Multi-layer QA with performance, security, and UAT milestones before we sign off each phase.

3

Specialists on call

Solution architects, PMs, and support teams that know ERPNext and Frappe inside out.

Ready to transform your business?

Book a 30-minute consult to map your process roadmap—timeline, owners, and KPIs included.